Refund policy

Thank you for shopping at [Kainat Fatima]. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You have [7] days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it
• It must be in the original packaging
• Proof of purchase (receipt or order number) is required

Certain items are non-returnable, including:

• Gift cards
• Sale or clearance items
• Personalized or custom-made products
• Hygiene-sensitive goods (if applicable)

Return Process

To initiate a return:

1. Email us at with your order number and reason for return
2. We will provide return instructions and the return address
3. Ship the item back to us using a trackable shipping method

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within [5–10 business days]

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card provider (processing time may vary)
• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [your email]

Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

If you need an exchange, contact us at [your email]

Damaged or Incorrect Items

If you received a damaged or wrong item:

• Contact us within [48 hours / 3 days] of delivery
• Include photos of the item and packaging

We will arrange a replacement or full refund at no extra cost.

Cancellations

Orders can be canceled within [12/24 hours] of placing the order. After that, orders may already be processed and cannot be canceled.